Frequently Asked Questions

Frequently Asked Questions

Materials

Would you like to know more about the materials which the jewelry is made from and how you can keep your jewelry looking beautiful? Read more about it on this page.

To order

Ordering is very easy with RIVERSTONES. Take a look around to see what you like. Search for products using the search function at the top left. You can add products to your wish list or order them immediately by clicking the 'order' button.

Payment

You can pay by means of iDeal (secure online payment in your own trusted banking environment), credit card (MasterCard or Visa), Klarna, PayPal or a gift voucher. Read more here about the different methods of payment and possible extra costs.

Delivery / Delivery time

All products are in stock unless otherwise stated. If you want to order larger quantities of certain products, please contact us for details about the stock: [email protected]

Orders placed before 3pm and paid with iDeal or creditcard are sent the same day.

If you have not received your order within 4 working days, please email us and we will look using the Track & Trace-code to see where your package is located.

Orders for shipment within the rest of Europe are also processed directly, but depending on the carrier the delivery time in Europe is between 2 and 7 working days. Orders outside Europe are usually delivered within 5 to 14 business days. The carriers we use are PostNL, UPS or DHL.

Shipping costs

Shipping costs within the Netherlands for packages are € 3.95. For orders over € 75,- within the Netherlands no shipping costs are charged.

Shipping to Europe costs € 9,00 per order

Shipping to other destinations € 30,00 per order

Damage

If something has happened with your package during shipping and the product is broken or damaged, send us an email, preferably with a photo of the damage, and we will solve it immediately. Send an email to: [email protected]

Return service

In the unlikely event that you are not happy with your purchase, you can return the product to us within 14 days. Fill in the return form where you indicate that you want to return your purchase. In order to have everything proceed as quickly as possible, we would like to receive the following information:

• that you want to return an item
• product description
• client number
• the reason for returning the item

We will then contact you as soon as possible. After receiving the returns and checking the products, we will transfer the money back to your bank account as soon as possible. The costs for returns are at the expense of the buyer.

Ring size

It can sometimes be complicated to determine your ring size. We have developed this table to help you with that, but we strongly advise you to go to a jeweler in the neighborhood to have your ring size measured. If you have any questions, please contact us via: [email protected] before you place your order.

Measuring your finger

Your ring should not be too tight (it should slide smoothly over your knuckle) but also not too loose (you don't want it to slip of when washing dishes for example). During the day, depending on the time of day, the temperature and the weather your ring size also changes. It is best to measure your finger in the evening when your finger is at room temperature. Your finger is slightly thinner in the morning or when it is cold and can be somewhat wider when the weather is warmer.

Two sizes

If you have doubts regarding two sizes, always take the larger size.

Centimeter

Calculate the diameter of your finger using a measuring tape. A string can stretch and you can end up with a wrong measurement.

RIVERSTONES is not responsible for the ring size.

Tell us!

Do you miss certain products in our webshop? Do you have suggestions how we can improve our services or are you just very happy with us? Let us know on: [email protected]