Frequently Asked Questions

Frequently Asked Questions

Damage

If something has happened with your package during shipping and the product is broken or damaged, send us an email, preferably with a photo of the damage, and we will solve it immediately. Mail to klantenservice@riverstones.nl

To order

Ordering is very easy with RIVERSTONES. Take a look around what you like. Search for products through the easy search function at the top left. You can add products to your wish list or order them immediately by clicking the 'order' button.

Payment

You can pay by means of iDeal (secure online payment in your own trusted bank environment), credit card (MasterCard or Visa) or PayPal.

Delivery / Delivery time

All products are in stock unless otherwise stated. If you want to order larger quantities of certain products, please contact us for details about the stock: info@riverstones.nl

The delivery time for orders within the Netherlands is 1 to 2 working days, provided they are in stock. Orders placed before 15:00 and paid with iDeal or credit card are sent the same day.

If you have not received anything within 4 working days, please email us and we will look through Track & Trace where your package is located.

Orders for shipment within Europe are also processed directly, but depending on the carrier the delivery time in Europe is between 2 and 7 working days. For orders outside Europe are usually delivered within 5 to 14 business days. Shipments go abroad with PostNL, UPS or DHL.

Shipping costs Netherlands

Shipping costs within the Netherlands for packages are € 3.95 euro. For orders over € 50, - euro, no shipping costs are charged within the Netherlands.

Return service

In the unlikely event that you are not happy with your purchase, you can return the product to us within 14 days. Fill in the return form where you indicate that you want to return your purchase. In order to have the process proceed as quickly as possible, we would like to receive the following information:

• that you want to return an item
• product description
• clientnumber
• the reason for returning the item
  
  We will contact you as soon as possible!

After receiving the returns and checking the products, you will receive your money back to your bank account as soon as possible. The costs for returns are at the expense of the buyer.

Ring size

It can sometimes be complicated to determine your ring size. We have developed this table to help you with that, but we strongly advise you to go to a jeweler in the neighborhood to have your ring size measured. If you have any questions, please contact us via: klantenservice@riverstones.nl before you place your order.

Measuring your finger

The right ring size for your ring should not be too tight (it should slide smoothly over your knuckle) but also not too loose (lose weight when washing dishes for example). Depending on the time of day, the temperature and the weather also changes your ring size. It is best to measure your finger in the evening when your finger is at room temperature. Your finger is slightly thinner in the morning or when it is cold and can be somewhat wider when the weather is warmer.

Two sizes

If you have doubts between two sizes, always take a larger size Centimeter Calculate the diameter of your finger by an inch. A string can stretch and not do the right measurement.

Big ring

If you want to buy a wide ring (like the Dream of Karma ring) keep in mind that half a size bigger if your measured ring size is probably more comfortable. RIVERSTONES is not responsible for the ring size.

Tell us!

Do you miss certain products in our webshop? Do you have suggestions how we can improve our services or are you just very happy with us? We would like to hear it. Mail to info@riverstones.nl