Shipping & Delivery

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Processing time: 24 hours (Monday to Friday)

Delivery time within the Netherlands

Shipping with tracking: usually delivered within 1 business day after dispatch
Shipping costs: €4.50 - shipping within 24 hours (letterbox package with PostNL)
Free shipping on orders over €75

Delivery time to Belgium

Tracked Shipping: Usually delivered within 1–3 business days after dispatch
Shipping costs: €4.50
Free shipping on orders over €75

Delivery time to Germany

Tracked Shipping: Usually delivered within 3–6 business days after dispatch
Shipping costs: €9.50
Free shipping on orders over €75

Delivery time to the rest of Europe

Tracked Shipping: Usually delivered within 6–10 business days after dispatch
Shipping costs: €9.50
Free shipping on orders over €75

International shipping delivery time

Tracked Shipping: Usually delivered within 6–14 business days after dispatch
Shipping costs: €25
Free shipping on orders over €400

Shipping & Fulfillment
Orders are shipped by Sipack , located in Heemskerk, Netherlands .

If you accidentally enter your details incorrectly, you will be responsible for any additional costs.

RETURNS

Return period: Up to 14 days after receipt
Return address: SIPACK | Riverstones, Trompet 1217, 1967 DA, Heemskerk, Netherlands (warehouse)
Processing time: Up to 14 days before completing the refund
Replacement costs: No
Return costs: The customer pays the return shipping costs (except for defective or incorrectly delivered items)

Complete the returns form and send the package back to us. You will be responsible for the return shipping costs.

You can only return an item if it is unworn/undamaged and in its original packaging. RIVERSTONES reserves the right to refuse a product if it is returned damaged/worn or not in its original packaging.

Please note: personalized, custom-made jewelry cannot be returned. Therefore, we remind you that you waive your right of withdrawal, as the right of withdrawal does not apply to personalized or custom-made products.