Erasmus Necklace Rotterdam Gold plated
Expressing how much a city means to you. That's what we the City collection is all about. Rotterdam is unique with its own slang and culture, born from all the different, colorful nationalities that live there together. An inspiring city where actions speak louder than words.
The jewelry in the Beauty of the City collection is a beautiful and meaningful souvenir of for example:
- The city where you were born.
- The city where you spent your childhood.
- The city where you went to college.
- The city where you first shared a house with someone.
- The city where you met the love of your life.
- The city where you feel at home.
- The city where you made beautiful memories.
- The city where you enjoyed an amazing city trip.
Processing time: 24 hours (Monday to Friday)
Delivery time within the Netherlands
- Shipping with tracking: usually delivered within 1 business day after dispatch
- Shipping costs: €4.50 - shipping within 24 hours (letterbox package with PostNL)
- Free shipping on orders over €75
Delivery time to Belgium
- Tracked Shipping: Usually delivered within 1–3 business days after dispatch
- Shipping costs: €4.50
- Free shipping on orders over €75
Delivery time to Germany
- Tracked Shipping: Usually delivered within 3–6 business days after dispatch
- Shipping costs: €9.50
- Free shipping on orders over €75
Delivery time to the rest of Europe
- Tracked Shipping: Usually delivered within 6–10 business days after dispatch
- Shipping costs: €9.50
- Free shipping on orders over €75
International shipping delivery time
- Tracked Shipping: Usually delivered within 6–14 business days after dispatch
- Shipping costs: €25
- Free shipping on orders over €400
Shipping & Fulfillment
Orders are shipped by Sipack , located in Heemskerk, Netherlands .
If you accidentally enter your details incorrectly, you will be responsible for any additional costs.
RETURNS
Return period: Up to 14 days after receipt
Return address: SIPACK | Riverstones, Trompet 1217, 1967 DA, Heemskerk, Netherlands (warehouse)
Processing time: Up to 14 days for refund completion
Replacement costs: None
Return costs: The customer pays the return shipping costs (except for defective or incorrectly delivered items)
Complete the returns form and send the package back to us. You will be responsible for the return shipping costs.
You can only return an item if it is unworn/undamaged and in its original packaging. RIVERSTONES reserves the right to refuse a product if it is returned damaged/worn or not in its original packaging.
Please note: personalized, custom-made jewelry cannot be returned. Therefore, we remind you that you waive your right of withdrawal, as the right of withdrawal does not apply to personalized or custom-made products.
Jewelry care guide
Our jewelry is handmade and therefore deserves extra care.
- Don't wear your jewelry while exercising. Gold and silver are soft metals and prone to scratches.
- Avoid contact with water: Do not wear jewelry while showering, swimming, or in a spa. Chloride and moisture can cause damage.
- Do not use aggressive cleaning agents when wearing your jewelry.
- Only put on your jewelry after applying makeup, perfume, hair products, or lotions.
- Store your jewelry in a dry place, preferably separately to prevent scratches and knots.
- Clean your jewelry with a soft, dry cloth. Never use liquids on gold-plated jewelry.
Tip: Remove your jewelry before sleeping to extend its life.
Do you have any questions or need advice? Feel free to contact us at klantenservice@riverstones.nl .
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