Dispatch

Free shipping within the Netherlands on orders over €75. Orders under €75 are shipped for €4.50 within 24 hours via PostNL.

Shipping costs within Europe: from €9.50 to €41. Worldwide: €30 to €40, depending on the country.

Returns

You can return your order within 14 days. Simply complete the returns form and send it back. Return shipping costs are your responsibility.

The amount will be refunded within 14 days of processing. Items must be unworn, undamaged, and in their original packaging.

Please note: 14-karat gold jewelry is made to order and is not pre-produced or in stock.

For this reason, the right of withdrawal does not apply to these items. These products cannot be returned or canceled after the order has been placed.

Jewelry care guide

Our jewelry is handmade and therefore deserves extra care.

• Don't wear your jewelry while exercising. Gold and silver are soft metals and prone to scratches.
• Avoid contact with water: Do not wear jewelry while showering, swimming, or in a spa. Chloride and moisture can cause damage.
• Do not use aggressive cleaning agents when wearing your jewelry.
• Only put on your jewelry after applying makeup, perfume, hair products, or lotions.
• Store your jewelry in a dry place, preferably separately to prevent scratches and knots.
• Clean your jewelry with a soft, dry cloth. Never use liquids on gold-plated jewelry.

Tip: Remove your jewelry before sleeping to extend its life.

Do you have any questions or need advice? Feel free to contact us at klantenservice@riverstones.nl .