Processing time: 24 hours (Monday to Friday)

Delivery time within the Netherlands

Shipping with tracking: usually delivered within 1 business day after dispatch
Shipping costs: €4.50 – shipped within 24 hours (letterbox parcel via PostNL)
Free shipping on orders above €75

Delivery time to Belgium

Shipping with tracking: usually delivered within 1–3 business days after dispatch
Shipping costs: €4.50
Free shipping on orders above €75

Delivery time to Germany

Shipping with tracking: usually delivered within 3–6 business days after dispatch
Shipping costs: €9.50
Free shipping on orders above €75

Delivery time to the rest of Europe

Shipping with tracking: usually delivered within 6–10 business days after dispatch
Shipping costs: €9.50
Free shipping on orders above €75

International shipping times

Shipping with tracking: usually delivered within 6–14 business days after dispatch
Shipping costs: €25
Free shipping on orders above €400

Shipping & Fulfilment

Orders are shipped by Sipack, located in Heemskerk, the Netherlands.
If incorrect address details are entered accidentally, any additional costs will be at the customer’s expense.

RETURNS

Return period: Up to 14 days after receipt

Return address:
SIPACK | Riverstones
Trompet 1217
1967 DA Heemskerk
The Netherlands (warehouse)

Processing time: Up to 14 days to complete the refund
Restocking fees: None
Return costs: The customer pays the return shipping costs (except for defective or incorrectly delivered items)

Please fill out the return form and send the package back to us.
Return shipping costs are at your own expense.

Items can only be returned if they are unworn/undamaged and in their original packaging.
RIVERSTONES reserves the right to refuse a return if the product arrives damaged, used, or without its original packaging.

Please note: Personalized or custom-made jewelry cannot be returned.
By purchasing a personalized item, you acknowledge that you waive your right of withdrawal, as the right of withdrawal does not apply to customized or made-to-order products.

Jewelry Care Guide

Our jewelry is handmade and therefore deserves extra care.

• Do not wear your jewelry while exercising. Gold and silver are soft metals and prone to scratches.
• Avoid contact with water: do not wear jewelry while showering, swimming, or visiting a spa. Chlorine and moisture can cause damage.
• Do not use harsh cleaning products while wearing your jewelry.
• Put on your jewelry only after applying makeup, perfume, hair products, or lotions.
• Store your jewelry in a dry place, preferably separately, to prevent scratches and tangling.
• Clean your jewelry with a soft, dry cloth. For gold-plated jewelry, never use liquids.
• Tip: Remove your jewelry before sleeping to extend its lifespan.

If you have any questions or would like advice, feel free to contact us at klantenservice@riverstones.nl.