Processing time: 24 hours (Monday to Friday)

Delivery time within the Netherlands

• Shipping with tracking: usually delivered within 1 business day after dispatch
• Shipping costs: €4.50 - shipping within 24 hours (letterbox package with PostNL)
• Free shipping on orders over €75

Delivery time to Belgium

• Tracked Shipping: Usually delivered within 1–3 business days after dispatch
• Shipping costs: €4.50
• Free shipping on orders over €75

Delivery time to Germany

• Tracked Shipping: Usually delivered within 3–6 business days after dispatch
• Shipping costs: €9.50
• Free shipping on orders over €75

Delivery time to the rest of Europe

• Tracked Shipping: Usually delivered within 6–10 business days after dispatch
• Shipping costs: €9.50
• Free shipping on orders over €75

International shipping delivery time

• Tracked Shipping: Usually delivered within 6–14 business days after dispatch
• Shipping costs: €25
• Free shipping on orders over €400

Shipping & Fulfillment
Orders are shipped by Sipack , located in Heemskerk, Netherlands .

If you accidentally enter your details incorrectly, you will be responsible for any additional costs.

RETURNS

Return period: Up to 14 days after receipt
Return address: SIPACK | Riverstones, Trompet 1217, 1967 DA, Heemskerk, Netherlands (warehouse)
Processing time: Up to 14 days for refund completion
Replacement costs: None
Return costs: The customer pays the return shipping costs (except for defective or incorrectly delivered items)

Complete the returns form and send the package back to us. You will be responsible for the return shipping costs.

You can only return an item if it is unworn/undamaged and in its original packaging. RIVERSTONES reserves the right to refuse a product if it is returned damaged/worn or not in its original packaging.

Please note: 14-karat gold jewelry is made to order and is not pre-produced or in stock.

For this reason, the right of withdrawal does not apply to these items. These products cannot be returned or canceled after the order has been placed.

Jewelry care guide

Our jewelry is handmade and therefore deserves extra care.

• Don't wear your jewelry while exercising. Gold and silver are soft metals and prone to scratches.
• Avoid contact with water: Do not wear jewelry while showering, swimming, or in a spa. Chloride and moisture can cause damage.
• Do not use aggressive cleaning agents when wearing your jewelry.
• Only put on your jewelry after applying makeup, perfume, hair products, or lotions.
• Store your jewelry in a dry place, preferably separately to prevent scratches and knots.
• Clean your jewelry with a soft, dry cloth. Never use liquids on gold-plated jewelry.

Tip: Remove your jewelry before sleeping to extend its life.

Do you have any questions or need advice? Feel free to contact us at klantenservice@riverstones.nl .